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Our Legal Terms and Your Rights

Using istanabet means you agree to the terms set out here — covering how your account data is handled, what governs your access, and how to reach us when something needs resolving.

Jurisdiction-dependent accessDANA, OVO, GoPay account contextData handled under applicable lawAccount rights clearly statedContact paths available
istanabet Our Legal Terms and Your Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are not afterthoughts here. We apply standard encryption to data in transit and at rest, and access to your account record is restricted to authenticated sessions only — meaning your OTP-verified login is the gate. We retain account data for as long as your account is active and for a period after closure as required by applicable law, after which it is deleted from our systems.

Data Retention

We keep your account data while your account is open and for the legally required period after closure. After that window, your data is removed from our active systems on request.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is verified through OTP sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion when your account is closed. Submit those requests through email or live chat.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account, how your data is used, or how to request a change or deletion, our support team handles those requests directly. Reach out through any of the channels below and we'll route your query to the right person.

Live Chat Open the chat window from your account dashboard. Available around the clock for account and legal queries, including data access requests and term clarifications.
Email Support Send your legal or data-related request by email. We aim to respond within one business day. Include your registered account details so we can locate your record quickly.
Account Help Centre The Help Centre inside your account covers common legal questions — from how your data is stored to what happens when you close your account and request deletion.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Yes. When you deposit via DANA, OVO, or GoPay, you are also bound by that provider's own terms of service. Our terms cover the platform side; the payment provider's terms cover the transaction on their rail.

Access depends on local law and the regulations that apply in your specific location. We do not confirm legality for individual regions — check your local rules before creating an account.

Yes. Send a data access request via email or live chat with your registered account details. We will compile and send your data within the timeframe required by applicable law.

We retain your data for the legally required period after account closure, then delete it from our active systems. You can request deletion at the point of closure by contacting support directly.

We post the updated version on this page and show the revision date at the top. Continuing to use your account after the update date means you accept the revised terms.

Reach our support team via live chat or email. For formal legal disputes, the governing law and jurisdiction are stated in the full terms document available on this page.