Reference

How We Handle Your Account Information

We collect and protect your account details, payment records, and session data when you deposit via DANA, OVO, or GoPay and play at our tables. This policy explains what we gather, how we use it, and the choices you have.

Account data protectionPayment record handlingCookie and session trackingContact and update rightsRetention and deletion
istanabet How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt payment data in transit and store account records on secured servers. Session tokens expire after logout, and we monitor login patterns to flag unusual activity. You control cookie settings and notification preferences from your dashboard.

Encryption and secure storage

Payment details travel over encrypted connections, and we hash sensitive fields before writing them to the database. Our servers sit behind firewall rules that block unauthorized access, and we audit logs regularly to catch anomalies.

Cookie and tracking control

Session cookies keep you logged in and remember your language preference. Analytics cookies help us see which game lobbies get the most traffic. You can disable non-essential cookies in your browser, though some features may not work as smoothly.

Data retention and deletion

We keep account records for the period required by our internal policy and local regulation, then delete them unless you return to play. If you ask us to remove your data early, we will process that request after verifying your identity through support.

Third-party sharing limits

Payment processors receive only the wallet ID and amount needed to clear your DANA, OVO, or GoPay transaction. Game studios see a hashed player identifier so they can run their slots and tables, but they do not receive your email or phone number.

POLICY QUESTIONS

How to Reach Us About Privacy

If you want to update your contact details, request a copy of your account data, or ask us to remove your information, our support team can walk you through the process. Use any of the channels below.

Team online

Live chat

Open the chat bubble in the account dashboard and tell the agent you have a privacy question. They can pull up your record, confirm your identity, and process data requests or contact updates during the conversation.

Email support

Send your request to the support address shown in your account settings. Include your registered phone number or email so we can verify ownership, then describe what you need—data export, deletion, or preference changes.

Account settings

Log in and visit the privacy section under settings to review what data we hold, download a summary, or adjust cookie and notification preferences. Changes take effect immediately for future sessions.

Common Questions About Your Data

We ask for your email, phone number, and a password. When you make your first deposit via DANA, OVO, or GoPay, we record the wallet ID and transaction amount. Session data like your IP address and device type helps us keep your account secure.

Essential cookies keep you logged in and remember your language setting. Analytics cookies show us which slots and tables get the most visits so we can improve the lobby layout. You can turn off optional cookies in your browser preferences without losing account access.

Yes. Contact support through live chat or email, verify your identity with your registered phone number, and tell the agent you want a data export or deletion. We will process the request within the timeframe allowed by our policy and local rules.

Payment processors receive only the wallet ID and amount to clear your DANA, OVO, or GoPay transaction. Game providers see a hashed identifier to run their slots and live tables, but they do not get your contact information. We do not sell your data to advertisers or affiliates.

We retain records for the period set by our internal schedule and local regulation, then delete inactive accounts. If you want your data removed earlier, submit a deletion request through support and we will handle it once we confirm your identity.

If local law changes and we can no longer operate in your area, you will receive a notification to withdraw your balance. Your account data will be retained only as long as required by regulation, then deleted according to our standard schedule.