Reference

Terms Conditions That Govern Your Account

These terms set out what you agree to when you open and use your istanabet account — covering deposits via DANA, OVO, and GoPay, access to the lobby, and how we handle your activity on the platform.

DANA, OVO, GoPay coveredAccount & wallet rulesIndonesia-region accessFair use conditionsContact & dispute paths

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TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a question about your account status, our Indonesia support team is available around the clock. You can reach us through live chat directly inside your account dashboard, via email for written queries, or through our Telegram channel if you prefer messaging. Players in Depok and Denpasar reach the same support queue — there is no regional queue split for account and terms inquiries.

Live Chat Open your account dashboard and tap the chat icon. Our Indonesia support team responds to terms and account questions around the clock.

Email Support Send your query in writing for a documented trail. Useful for account disputes, identity review requests, or formal terms clarifications.

Telegram Message our Telegram channel for quick terms questions. Share your account reference number so the team can pull up your case immediately.

ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Our commitment under these terms goes beyond listing rules. We maintain specific practices around data handling, account security, and how long we keep your records — so you know exactly what happens to your information and how to act on it.

Data Handling

Account data you submit — name, e-wallet details for DANA, OVO, or GoPay — is used only for identity verification and transaction processing. We do not share it with unrelated third parties.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser; some features may not work correctly if cookies are fully disabled.

Account Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of your data through live chat or email.

Requesting Changes

To update your registered e-wallet, correct identity details, or close your account, contact support with your account reference. Changes affecting your DANA or OVO payout address require identity re-verification.

What These Terms Actually Cover

istanabet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on istanabet, you confirm that you have read and understood these terms and that you meet the eligibility requirements for your region. These terms apply to every action you take on the platform — depositing funds through DANA, OVO, or GoPay; placing

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bets on live casino tables or slots; requesting withdrawals back to your e-wallet; and contacting our support team. We may update these terms when our services change or when local regulations require it. When that happens, we will post the revised version on this page and
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note the date of the update. Continued use of your account after an update means you accept the new version. Certain activities are not permitted under these terms: sharing account credentials, using automated tools to access the lobby, attempting to exploit technical errors, or opening more
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than one account with the same identity details. Accounts found in breach may be suspended pending review. If you believe a restriction was applied in error, reach our support team directly — we review each case individually. These terms do not limit your right to raise
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a dispute through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Real questions from people reviewing these terms before they open an account or after they run into something unexpected. Each answer reflects the actual process we follow.

Yes. Every transaction through DANA, OVO, or GoPay is subject to these terms. The specific processing steps for each wallet are described in the account deposit and withdrawal sections.

No. One account per person is permitted under these terms. Multiple accounts linked to the same identity may be merged or closed, and any pending balance reviewed before a decision is made.

Contact our support team via live chat or email with your account reference. We review disputes individually and aim to respond with a clear explanation of any action taken on your account.

The updated version is posted on this page with the revision date noted at the top. Continuing to use your account after the date of any update means you accept the revised terms as posted.

Access depends on local law and is available where eligible under your region's regulations. We recommend checking whether online gaming services are permitted in your specific area before opening an account.

Send a request through live chat or email, including your account reference and registered e-wallet address. We will confirm your identity and provide a summary of the information we hold.

Terms Conditions That Govern Your Account

How to Reach Us About These Terms

How We Protect Your Account Under These Terms

Data Handling

Cookie Use

Account Retention

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can I have more than one account on istanabet?

03 What happens if I think a term has been applied unfairly to my account?

04 How will I know if these terms have been updated?

05 Is access to istanabet available everywhere in Indonesia?

06 How do I request a copy of the data istanabet holds on my account?

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